Shipping policy

We ship internationally and aim to deliver each order with care, clarity, and reliable tracking whenever available.

Made-to-order production

All photographic prints and framed works are produced to order.

This means production begins specifically for your order and preparation times may vary depending on the item, format, finish, and destination.

As a general guide:

• print-only orders may be prepared more quickly
• framed works usually require additional preparation time
• future creative products or special finishes may require longer lead times

Estimated lead times

We work with trusted fulfilment partners and aim to dispatch orders within reasonable production timeframes.

As a general indication, print-only orders may ship more quickly, while hand-finished framed works may require longer preparation.

During busy periods, special releases, holidays, or exceptional circumstances, lead times may be longer.

Delivery times

Delivery times vary depending on destination, courier service, customs procedures, and local conditions.

All delivery windows are estimates only and are provided in good faith.

Tracking

Where tracking is available, tracking information will be sent once the order has been dispatched.

Split fulfilment

In some cases, products may be produced and shipped from different fulfilment locations, and items from the same order may arrive separately.

Customs, duties, and import taxes

We ship internationally.

Depending on the destination country, customs duties, import taxes, local VAT, handling fees, or similar charges may apply. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

We are not responsible for delays caused by customs clearance or local import procedures.

Delivery address

Please ensure that your shipping address is complete and accurate at the time of ordering.

We cannot be responsible for delays, non-delivery, or additional costs caused by an incomplete or incorrect address provided at checkout.

Missed delivery and unclaimed parcels

If a parcel is returned because it was unclaimed, refused, or could not be delivered due to an address issue, we will review the best available solution with you. Additional shipping charges may apply for reshipment.

Damaged deliveries

If your parcel arrives visibly damaged, we recommend taking photographs before opening whenever possible.

If the item inside is damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@jeannelemenn.com with your order number and clear photographs of:

• the item
• the packaging
• the shipping label, if relevant

We will review the issue and arrange an appropriate solution.

Delivery delays

While we always aim to dispatch and deliver as promptly as possible, we cannot guarantee delivery dates.

If your order appears unusually delayed, please contact us and we will investigate with the fulfilment or shipping partner where appropriate.

Contact

Jeanne Le Menn SAS Hello View
Email: contact@jeannelemenn.com